YOUR FIRST VISIT
House of Schivas
Your guide to arriving, getting ready and enjoying your first lesson.
GET TO KNOW YOUR POOL
Your welcome video is coming soon.
We’re preparing a first-visit video for House of Schivas. Everything you need to plan your visit is in the guide below.
01 · GETTING HERE
Arriving at your pool.
- Follow the estate’s one-way system and keep to the 10 mph speed limit.
- Park in the designated car park, in a marked space. Do not park beside the main building, or drive or park on the grass.
- The entrance is at what3words ///tram.amounting.spacing. The travel guide includes a site map and the route in and out.
- If you bring a dog onto the estate, keep it on a lead and clean up after it.
02 · GETTING READY
Changing & getting poolside.
- Changing pods are available. There are no shower facilities.
- Take all belongings onto poolside during your lesson; do not leave anything in the changing area.
- Wear the overshoes provided or remove outdoor shoes before going onto poolside. Ask a team member if you need help.
03 · CHEER THEM ON
Where to watch.
- One parent may spectate per swimmer. Please be considerate of the limited number of poolside chairs.
04 · SAFETY, QUALITY, FUN
A few poolside essentials.
- Arrive on poolside no more than 5 minutes before the lesson starts.
- Children must not enter the water or sit on the pool edge before their lesson. Wait for the teacher to welcome them.
- Photography and video recording of lessons are not permitted unless agreed in advance with your child’s swimming instructor.
- Please do not eat on poolside or in the changing rooms.
- Buggies are not permitted inside the building unless agreed in advance with our leadership team.
A LITTLE REASSURANCE
First-lesson questions.
Can we catch up if we miss a lesson?
Yes. Catch-up lessons are available across all our venues, subject to space. Mark your swimmer absent in the parent portal to receive a catch-up credit, up to five per swimmer per year. Absences can be logged up to seven days ahead. Redeem credits from seven days before to seven days after the absence, with at least 24 hours’ notice to book. Read the full catch-up rules or open your parent portal.
How long does a lesson last?
Swimming lessons last 30 minutes. Your booking confirmation and parent portal show your individual lesson time.
How many swimmers are in a class?
Standard group lessons have a maximum of 6 swimmers per class, including advanced groups. Each standard group has a teacher and an assistant. For private lessons, check your booking confirmation for the format you have chosen.
Do I need to bring floats or armbands?
No. We provide the swimming equipment needed for lessons, including floats and armbands.
What if my child or I have never been in the water?
Tell us about any nerves or support needs before the first lesson. Our teachers adapt their approach to each swimmer and help them build confidence at their own pace.
Are teachers in the water?
Our teachers provide in-water teaching and support, adapting their approach to the swimmer and lesson.
Can I go in the pool with my child?
Parents normally watch from the spectator area during lessons. If your child needs you in the water, discuss this with our team in advance so we can agree a suitable arrangement.
How long will learning to swim take?
Every swimmer progresses at their own pace. Age, confidence, experience and individual learning needs all make a difference.
How can I follow my swimmer’s progress?
Sign in to the parent portal to follow your swimmer’s progress.
YOUR VENUE
Your pool at a glance.
An indoor heated pool on the House of Schivas estate, with changing pods and space for parents to watch poolside. Group and private lessons are available.
- Pool size
- 12 × 4 m
- Pool depth
- 1.4 m
PLAN YOUR VISIT
Pool facilities
- Changing
- Changing pods
- Accessibility
- Not accessible
- Pool hoist
- No pool hoist
- Showers
- No shower facilities
- Spectating
- Parent poolside spectating
- Parking
- Parking available
- Water temperature
- 29–32°C